Cancellation Policy

This Cancellation Policy outlines the terms under which bookings with Ghumo Ji Travels may be cancelled, and the applicable charges. We understand that travel plans can change, and we aim to be as flexible as possible while maintaining fair business practices.

All cancellations must be communicated to us via phone, WhatsApp, or email. Cancellations are effective from the date and time we receive your cancellation request.

The following cancellation charges apply for taxi bookings cancelled by the customer:

* Cancellation charges are calculated on the total booking fare. Refunds are processed as per our Refund Policy.

Ghumo Ji Travels reserves the right to cancel a booking in the following circumstances:

• Non-payment or failed payment verification
• Unavailability of vehicles due to unforeseen circumstances
• Force majeure events (see Section 7)
• Incorrect or fraudulent booking information provided by the customer
• Safety concerns at the destination or on the route

In case of company-initiated cancellation (excluding force majeure), a full refund will be provided to the customer within 5–10 business days.

A "no-show" occurs when the customer does not appear at the pickup location within the waiting period without prior notice. In case of a no-show:

• The booking will be treated as cancelled
• No refund will be provided on the advance amount paid
• The driver will wait for the complimentary waiting period before leaving

If you are running late, please contact us immediately at +91 88949 15859 to avoid a no-show cancellation.

Bookings made for pilgrimage destinations (Manahesh Sahib, Char Dham, Vaishno Devi, etc.) during peak pilgrimage seasons are subject to stricter cancellation terms:

• Cancellations more than 7 days before travel: 20% cancellation charge
• Cancellations 3–7 days before travel: 50% cancellation charge
• Cancellations less than 3 days before travel: 100% cancellation charge (no refund)

This policy applies due to the high demand and limited vehicle availability during pilgrimage seasons.

In the event of cancellation due to force majeure (landslides, heavy snowfall, floods, road closures, government restrictions, natural disasters, or other events beyond our control):

• If the trip has not started: A credit note or partial refund (after deducting actual costs incurred) will be provided.
• If the trip has started and is interrupted: A proportional refund for the uncompleted portion will be provided after deducting actual costs.
• No full refund is guaranteed in force majeure situations, as costs may have already been incurred.

To cancel a booking, please contact us through any of the following methods:

• Phone/WhatsApp: +91 88949 15859
• Email: booking@ghumoji.com
• Online: Through your Customer Dashboard at https://ghumoji.com/dashboard

Please have your Booking ID ready when requesting a cancellation. Cancellations are effective from the time we acknowledge your request.