Payment Policy

This Payment Policy describes the payment terms, accepted payment methods, and security measures for all bookings made with Ghumo Ji Travels. By making a payment on our platform, you agree to the terms outlined in this policy.

2.1 Option 1: 20% Advance Payment

2.2 Option 2: 100% Full Payment

2.3 Balance Payment

If you have paid only the 20% advance, the remaining balance is due before or at the time of pickup. The balance can be paid:

• Online through our website or payment link
• Directly to the driver in cash
• Via UPI transfer to the driver

We accept the following payment methods through our secure payment gateway (Razorpay):

All online payments on Ghumo Ji Travels are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway. We implement the following security measures:

• SSL/TLS Encryption: All payment data is transmitted over encrypted connections.
• PCI-DSS Compliance: Our payment gateway meets the highest security standards for card data protection.
• 3D Secure Authentication: Additional authentication layer for card payments.
• No Card Data Storage: We do not store your card number, CVV, or banking credentials.
• Signature Verification: All payment responses are verified using cryptographic signatures to prevent tampering.
• Duplicate Payment Prevention: Our system automatically detects and prevents duplicate payments for the same booking.

After you complete a payment, our system automatically verifies the payment with the payment gateway using cryptographic signature verification. A booking is confirmed only after successful payment verification. You will receive:

• A booking confirmation email with your Booking ID and transaction details
• A WhatsApp confirmation message
• A booking voucher for download

If you do not receive a confirmation within 30 minutes of payment, please contact us at +91 88949 15859.

If your payment fails:

• Your booking will remain in "Payment Pending" status
• You can retry the payment without re-entering your booking details
• If the amount was deducted but the booking was not confirmed, the amount will be auto-reversed by your bank within 5–7 business days
• For persistent payment issues, please contact us at +91 88949 15859

Our system includes automatic duplicate payment detection. If a duplicate payment is detected, the second payment will be automatically declined. If a duplicate payment is processed due to a technical error, a full refund will be initiated within 3–5 business days.

A GST-ready invoice is generated for every confirmed booking. The invoice includes:

• Ghumo Ji Travels company details and address
• Booking details and fare breakdown
• GST amount (if applicable)
• Payment details and transaction ID

Invoices can be downloaded from your Customer Dashboard or requested via email at booking@ghumoji.com.