Refund Policy

At Ghumo Ji Travels, we are committed to providing a fair and transparent refund process. This Refund Policy explains when you are eligible for a refund, how refunds are processed, and the timeline for receiving your refund.

Refunds are processed in accordance with our Cancellation Policy. Please read both policies together to understand your rights and obligations.

You are eligible for a refund in the following circumstances:

2.1 Full Refund Situations

• Cancellation of a taxi booking more than 48 hours before the scheduled pickup time
• Cancellation by Ghumo Ji Travels due to vehicle unavailability (non-force majeure)
• Driver no-show without prior notice from the Company
• Duplicate payment made for the same booking
• Failed payment where the amount was deducted from your account

2.2 Partial Refund Situations

• Cancellation within the cancellation window (as per Cancellation Policy)
• Trip interrupted due to vehicle breakdown (proportional refund for uncompleted portion)
• Force majeure cancellation (after deducting actual costs incurred)

Refunds will NOT be provided in the following situations:

• No-show by the customer (failure to appear at pickup location within waiting period)
• Cancellation less than 6 hours before scheduled pickup (advance amount is non-refundable)
• Refusal of service due to passenger misconduct, abusive behaviour, or violation of Terms
• Dissatisfaction with the vehicle model (within the same category booked)
• Delays caused by traffic, weather, or road conditions beyond our control
• Charges paid directly to the driver (parking, waiting, extra kilometres)
• Convenience fees or payment gateway charges deducted at the time of payment

If you have been charged twice for the same booking due to a technical error, please contact us immediately at +91 88949 15859 or booking@ghumoji.com with:

• Your Booking ID
• Both transaction IDs or payment references
• Screenshot of both payment deductions (if available)

Duplicate payment refunds will be processed within 3–5 business days after verification.

If your payment failed but the amount was deducted from your account (this can happen due to network issues or bank processing errors), the amount is typically auto-reversed by your bank within 5–7 business days.

If the amount is not reversed within 7 business days, please contact us with your transaction details and we will coordinate with the payment gateway to resolve the issue.

Please note that payment gateway convenience fees (if any) charged at the time of payment are non-refundable. These fees are charged by the payment gateway (Razorpay) and are not retained by Ghumo Ji Travels.

The following charges are non-refundable under any circumstances:

• Payment gateway convenience fees
• Charges paid directly to the driver (parking, waiting, extra kilometres)
• Advance payment for no-show bookings
• Cancellation charges as per the Cancellation Policy
• Costs already incurred by the Company (hotel bookings, permits, etc.) for tour packages

To request a refund, please follow these steps:

1. Contact us via phone, WhatsApp, or email with your Booking ID and reason for refund.
2. Our team will review your request within 24 hours and confirm eligibility.
3. If eligible, the refund will be initiated to the original payment method.
4. You will receive a confirmation email/WhatsApp message once the refund is processed.