Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the services provided by Ghumo Ji Travels ("Company", "we", "us", or "our"), accessible at https://ghumoji.com. By booking any service with us — whether online, by phone, or via WhatsApp — you agree to be bound by these Terms.

Please read these Terms carefully before making a booking. If you do not agree to these Terms, please do not use our services.

• Customer / Passenger: The person making the booking and/or travelling in the vehicle.
• Booking: A confirmed reservation for a taxi service or tour package.
• Booking ID: A unique alphanumeric identifier assigned to each confirmed booking.
• Driver: The professional driver assigned by Ghumo Ji Travels to complete the journey.
• Vehicle: The car, SUV, or tempo traveller assigned for the journey.
• One-Way Trip: A journey from the pickup location to the drop location without a return.
• Round Trip: A journey from the pickup location to the destination and back to the pickup location.
• Outstation Trip: A trip that involves travel outside the city limits.
• Force Majeure: Events beyond the reasonable control of the Company.

3.1 Online Booking

Customers may book our services through our website at https://ghumoji.com. To complete an online booking, customers must provide accurate details including name, mobile number, email address, pickup location, drop location, travel date, and time.

3.2 Offline Booking

Bookings may also be made by calling or messaging us on WhatsApp at +91 88949 15859. Offline bookings are subject to the same Terms and Conditions.

3.3 Booking Confirmation

A booking is considered confirmed only after:

• Successful payment of the advance amount (minimum 20%) or full payment, AND
• Receipt of a Booking Confirmation message via email or WhatsApp containing a unique Booking ID

Ghumo Ji Travels reserves the right to cancel any booking that has not been confirmed with payment.

3.4 Booking ID

Every confirmed booking is assigned a unique Booking ID (format: GJT-XXXXX). This ID must be quoted in all communications regarding the booking.

3.5 Driver & Vehicle Assignment

Driver and vehicle details will be shared with the customer at least 2 hours before the scheduled pickup time. The Company reserves the right to assign an equivalent or upgraded vehicle in case of unavailability of the booked vehicle category.

4.1 One-Way Taxi Fare Inclusions

The quoted fare for a one-way taxi booking includes the following:

• ✅ Fuel charges
• ✅ Driver charges and allowance
• ✅ Toll tax (on the standard route)
• ✅ State tax and inter-state permits (where applicable)

4.2 One-Way Taxi Fare Exclusions

The quoted fare for a one-way taxi booking does NOT include the following:

• ❌ Parking charges – Parking charges shall always be paid by the customer wherever applicable, unless specifically mentioned otherwise in the booking confirmation.
• ❌ Personal expenses of the passenger
• ❌ Additional sightseeing not included in the itinerary
• ❌ Entry tickets to monuments, parks, or attractions
• ❌ Meals and accommodation for the passenger

4.3 Round Trip Fare

Round trip fares include fuel, driver charges, toll tax, and state tax for both the onward and return journeys. The following are excluded from round trip fares:

• Parking charges (payable by the customer)
• Driver night halt charges (if the trip extends overnight)
• Personal expenses
• Additional sightseeing

4.4 Fare Accuracy

All fares displayed on our website are estimates based on standard route distances. Actual fares may vary due to route diversions, traffic conditions, or additional stops requested by the customer.

Customers are advised to carry appropriate clothing for mountain journeys where AC may be temporarily unavailable. No refund or compensation will be provided for temporary AC unavailability due to safety requirements.

6.1 Complimentary Waiting Period

• Regular Pickup: 15 minutes complimentary waiting from the scheduled pickup time
• Airport Pickup: 45 minutes complimentary waiting after the scheduled flight arrival time
• Railway Station Pickup: 30 minutes complimentary waiting after the scheduled train arrival time

6.2 Waiting Charges After Free Period

After the complimentary waiting period, waiting charges will apply at the rate of ₹100–₹200 per hour depending on the vehicle category. These charges will be payable directly to the driver.

6.3 No-Show Policy

If the customer does not appear within 60 minutes of the scheduled pickup time (or 90 minutes for airport pickups) without prior notice, the booking may be treated as a no-show and cancellation charges will apply.

All bookings are based on an estimated distance. If the actual distance travelled exceeds the estimated distance due to route changes, additional stops, or diversions requested by the customer, extra kilometre charges will apply. The per-kilometre rate depends on the vehicle category and will be communicated at the time of booking. Extra kilometre charges are payable directly to the driver at the end of the trip.

The fare quoted is based on the standard route between the pickup and drop locations. If the customer requests a route diversion, additional stop, or change of destination during the trip, additional charges will apply based on the extra distance and time involved. The driver will inform the customer of the additional charges before proceeding with the diversion.

Night driving charges apply for trips that involve driving between 10:00 PM and 6:00 AM. These charges are included in the quoted fare for bookings that are scheduled during night hours. For trips that extend into night hours beyond the original schedule, additional night charges may apply and will be payable to the driver.

10.1 Mountain Road Conditions

Travel on mountain roads in Himachal Pradesh, Uttarakhand, Jammu & Kashmir, and other hilly regions is subject to road and weather conditions. The Company does not guarantee travel time on mountain routes.

10.2 Driver Authority

The driver has full authority to stop, alter, or abandon the route if road conditions, weather, or any other safety concern makes it unsafe to continue. The driver's decision in such situations is final and is taken solely in the interest of passenger safety.

10.3 Weather Conditions

Heavy snowfall, landslides, road closures, and other weather-related events may affect travel time and route. The Company will make reasonable efforts to complete the journey but cannot be held liable for delays caused by weather or road conditions.

10.4 Hill Charges

Additional hill driving charges may apply for routes involving significant mountain terrain. These charges are included in the quoted fare for bookings to hill destinations.

Each passenger is permitted to carry reasonable personal luggage. The following guidelines apply:

• Hatchback / Sedan: Up to 2 medium-sized bags per booking
• SUV / Innova: Up to 4 medium-sized bags per booking
• Tempo Traveller: Up to 1 bag per passenger

Excessive luggage that cannot be safely accommodated in the vehicle may result in additional charges or refusal of service. The Company is not responsible for any loss or damage to luggage during the journey.

Passengers are responsible for:

• Being ready at the pickup location at the scheduled time
• Providing accurate pickup and drop location details
• Carrying valid identification documents for inter-state travel
• Behaving respectfully towards the driver and other passengers
• Not consuming alcohol or illegal substances in the vehicle
• Not smoking in the vehicle
• Wearing seatbelts at all times
• Ensuring children are properly secured in appropriate child seats
• Paying all applicable charges including parking, waiting, and extra kilometre charges

The Company reserves the right to refuse service or terminate a trip without refund if a passenger engages in abusive, unsafe, illegal, or inappropriate behaviour.

In the unlikely event of a vehicle breakdown during a trip:

• The driver will immediately inform the Company and the customer
• The Company will make reasonable efforts to arrange an alternative vehicle as soon as possible
• If an alternative vehicle cannot be arranged, a proportional refund will be provided for the uncompleted portion of the journey
• The Company is not liable for any consequential losses, missed flights, missed trains, or other damages resulting from a vehicle breakdown

Ghumo Ji Travels shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Landslides, rockfalls, or road blockages
• Heavy rainfall, flooding, or waterlogging
• Snowfall, avalanches, or ice on roads
• Road closures by government or highway authorities
• Government restrictions, curfews, or lockdowns
• Political disturbances, strikes, or civil unrest
• Natural disasters including earthquakes and cyclones
• Pandemics or public health emergencies
• Acts of terrorism or war

In force majeure situations, the Company will make reasonable efforts to complete the journey or arrange an alternative. Refunds in force majeure situations will be processed as per our Refund Policy.

To the maximum extent permitted by applicable law:

• The Company's total liability for any claim arising from a booking shall not exceed the total fare paid for that booking.
• The Company is not liable for indirect, incidental, special, or consequential damages including missed flights, missed trains, loss of business, or loss of income.
• The Company is not liable for personal injury or property damage caused by the negligence of the passenger.
• The Company is not liable for delays caused by traffic, weather, road conditions, or other circumstances beyond its control.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Chamba, Himachal Pradesh, India.

Before initiating legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. If negotiation fails, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.